Saturday, August 28, 2010

Poached Egg Pods - Innkeepers Friend

We came across this new product called Poach Pods at the bed and breakfast we currently are working at.  They may have been out for some time, but they are new to us.  They are a modern silicon egg cooking tool which you can use to cook poached eggs.  They actually float in about an inch and a half of water. 

All you do is bring your water to a boil in a sauce pan, crack your egg into a pod which has been sprayed with an aerosol pan coating and gently lower the pod into the boiling water which you have reduced to a simmer.  You cover and cook for 4 minutes.  Remove the pod with a slotted spoon and the eggs pop right out of the little cups onto the serving plate.

No more messy white floating in the water and uneven looking poached eggs.

They were a snap to make, easy clean up, and they looked great. 

We have added these little gems to our traveling cooking box which we take to all of our interim innkeeping assignments.  You can find them at most kitchen stores. 

Lynda and Howard Lerner Inn Caring www.inncaring.com

Sunday, August 15, 2010

Vegetarian things you never knew

We have had some interesting guests these past few months many of which are vegetarian or variations thereof.  Here are some of the things that we learned about these guests and their food choices..

Flexitarian's avoid but occasionally eat meat. 

Pollotarians eat chicken and other poultry, but not mammalian meat, fish or seafood.

Pescetarians eat fish and seafood, but not mammalian meat or poultry.

Then there is the woman who is a vegetarian when she comes with her husband, but isn't a vegetarian when she comes with her girlfriend.  -  I'm not sure which category she would fall in.

Howard is a cross between a carnivarian, a pollatarian, and a pescetarian depending on how the mood strikes him. 

Lynda and Howard Lerner Inn Caring www.inncaring.com

Thursday, August 12, 2010

Gentle Summer Breezes in Ashland, Oregon

I never understood the words gentle summer evening until we came to Ashland, Oregon.  We are currently sitting out on the lawn of the B and B we are consulting to, listening to the owner play his guitar and singing to our guests.  We are all enjoying a glass of wine and some cheese, crackers and fruit.  The guests heads are bobbing and their feet are tapping keeping time to the music.


There is a gentle summer breeze as we sit under the shade of a giant weeping willow tree.  The geese are even cooperating tonight and are not making noise.  Their pond is behind where we are sitting.  We are on an old fashion guider chair, looking up at the mountains that surround the city.  Since we are at the top of a hill, we overlook some of the city.  Being on five acres, we are very much in a country atmosphere.  The butterflies and hummingbirds abound.

We are very much enjoying  our time here in Ashland.  We have hit the half way point of our consulting/innkeeping assignment at the Country Willows Bed and Breakfast Inn.  This is the longest that we have ever been away from our home base of Manitou Springs, CO.  Things are progressing nicely.  We have installed the new reservation system.  Thank heavens for RezOvation GT.  It has really made things easier.  Of course, having a new computer and then its replacement both have blue screens of death did challenge  us and the owner's son (who is an comp sci person).  We have gotten that resolved but thank heavens for back up manual books and hard copies of paperwork as we were without computer access for a day and a half.

One of the more unusual things for this B and B is the number of repeat returning guests which they have.  This is mostly due to the Oregon Shakespeare Festival her in Ashland.  We actually have had guests who have been coming to the B and B for over 20 years through all 4 sets of owners. 

Many of the guests book for the following year right before they leave.  We have some weekends where we already are fully booked a year in advance.  Some of the guests come year after year the same week each year and have become friends with others who also come at the same time.   It is fun to see them greet each other when they return and see familiar faces.


Lynda and Howard Lerner Inn Caring www.inncaring.com

Monday, July 19, 2010

We are alive and well in Ashland, OR

It seems like it has been forever since we last blogged.  Our intentions were to blog right from the beginning of our new assignment.  Things just didn't work out that way.

So, to all of you who have been waiting for a new post, We'll try to catch you up as best as we can. 

We have been in Ashland, OR for two months now at the Country Willows Inn Bed and Breakfast    Kara and Dan are new owners and have taken to innkeeping like a duck takes to water.   We are acting as consultants and innkeepers for them during this very busy summer season.  This is a 9 room B&B on 5 acres.   There is a pool, spa, geese, goats, lots of lawn and grounds, including a grape arbor, and a huge herb and flower garden.   Every morning Lynda goes outside and chooses the herbs and flowers that Howard then adds as garnish for the fruit and entree plates. 

Lynda has always loved to garden and is definitely getting her share of experiences.   So far she has helped harvest and then pit cherries, and harvest, strip, and bundle lavender.  Did you know that it takes about 2 hours to get 2 cups of lavender blossoms.   Lynda has planted tomatoes and Howard is patiently waiting for them to get ripe so he can use them in our dishes.

Of course with all the fresh food around, Howard has come up with some new sauce recipes - we now have Sauce D (Mint Sauce)  & E (Lavender Sauce) to add to our other sauces A (Port Wine) , B (Sour Cream Coffee Liquor) , & C (Orange Ginger).   Send us an e-mail if you would like one of the recipes

Lynda and Howard Lerner Inn Caring www.inncaring.com

Wednesday, April 7, 2010

Password Protection Hints

I don't know about you, but there are so many places where I have to enter a password on a website. My mind goes crazy trying to remember them all. Here are some tips which I received in a Max Secure Software Team newsletter which I had signed up for at  http://www.maxpcsecure.com/

1.  Create random passwords.  A password should not be all letters, or all numbers.   The password should be a random mix of letters, numbers and even characters; anything on the keyboard is fair game.   Sometimes it is difficult to remember random passwords, so try to use a sentence you can remember. For example, I Like To Spend My Weekend Shopping and use first letter of each word and replace S with $ sign. So your password will be ILT$MW$

2.  Keep your password secret.   Since your password allows access to extremely valuable data, guard it carefully. Don’t share it with others or enter it in front of those you can’t trust. Don’t write your password down and carry it around in your purse or wallet.

3.  Don’t store it on your computer in an unencrypted file. Beware of sharing passwords over email, instant messenger, or the phone.

4. Change your password frequently, at least once in every 3 months.  Frequent password change can also reduce the risk caused by accidental exposure of a password.

Lynda and Howard Lerner
Inn Caring
www.inncaring.com

Tuesday, March 2, 2010

The Innkeeper's Kitchen Helpers

Many an innkeeper or inn sitter working in a bed and breakfast kitchen has looked at a piece of equipment and thought "what else can I use this for?". Here are some of my favorite items and their alternate use

Rolling Pin - Place food items in a heavy-duty self-sealing plastic bag and then use the pin to do one of the following:
- Flatten skinless chicken breast halves to a uniform thickness for even cooking
- Grind nuts without using a food processor to use in dips or for crumb toppings
- Crush spices for the freshest flavor to add to your dishes.

Pastry Blender: works best with soft foods.
- Egg or Tuna - use it to slice up eggs and flake tuna more quickly for use in salads or sandwiches.
- Avacados for Guacamole - the avocados are soft enough to mash with the pastry blender. It will add body and chunks to the dip.
- Mashed Potatoes - use to break up cooked potatoes. Then you can add some butter and warm milk for a smooth creamy side dish.

Paper Towel Roll - flatten this tube when all the paper towels have been used up and insert a knife that won't fit in a butcher block. It sheathes the blade safely when stashed in a drawer.

Bamboo Steamer - since these items have holes in them to let air in and out, they are also well suited to storing onions, garlic, and shallots. All these items require ventilation and should not be refrigerated. Set on the counter for quick access.

Seam ripper - while not usually found in the kitchen, this handy sewing item makes fast work of removing plastic packaging from around bottles.  Slip the sharp pointed edge under the wrapping to break the seal.

Chopstick - use a chopstick to measure the height of liquid in a pan when you are reducing it.

And, last but not least, use large coffee filters between two sauce pans or frying pans to keep them from scratching each other.

Lynda and Howard Lerner
Inn Caring
www.inncaring.com

Monday, February 22, 2010

Breakfast Recipe For Late Risers - It's All In The Planning

Innkeepers, or their inn sitters, are generally early risers due to the nature of the bed and breakfast business. After all, one of the things that a guest expects is a good bed to sleep in and a tempting breakfast.  How long does it take to get breakfast ready?  For those who like to sleep as late as they can, I would say about an hour from when you hit the kitchen to food on the table for guests to eat.


How does the innkeeper manage to get it all done, and on the table, sometimes as early as 8am?  Planning!  Much can be done the day before, in preparation for the next days breakfast. All of the juices, in their containers, can be placed in the refrigerator ready to serve.  Condiments such as jellies and butter can be filled and in their containers (or single serving packets) and placed in the refrigerator, just waiting to be brought out. The table can be set and the coffee service stocked ready to go.  Coffee and water can be measured and in the coffee pot waiting for the innkeeper to push the start button or for the automatic timer to turn on.

All well and good, but what about the food portion of the meal?  This is when many innkeepers, when faced with a full house, will opt for an overnight egg dish.  These dishes are assembled the night before and covered in their baking dishes.  Usually, whether it be for a strata or French toast, there is a need for the entree to soak overnight so that the egg is absorbed into the bread.  All that the innkeeper needs to do is take the dish out of the refrigerator and put it in the oven to cook. While this dish is cooking, the fruit course can be prepared, bread can be sliced, and meats can cook on the top of the stove.

One thing that any organized innkeeper needs is a timer that has two or sometimes three settings.  This will help keep the innkeeper on track, especially if they are the only one doing all of the food preparation.  If you are a lucky innkeeper who has two ovens, you might even be able to make fresh cooked muffins.  All it takes is planning.

If you would like a copy of our Overnight Green Chili Strata Breakfast Recipe, let me know.


Lynda and Howard Lerner
Inn Caring
www.inncaring.com

Wednesday, February 10, 2010

Social Media for Your Business

I came across this in a Hub Spot e-mail that came in my in box this morning.   It made sense and I wanted to share it with others.  Monitoring your business' social media presence daily is very important. You need to respond to people talking about your brand and understand how people view your company. However, it does take time.  This is important whether you are an innkeeper or inn sitter  If you set up a solid routine, monitoring your online presence doesn't have to be a hassle at all.

From Hub Spot, here are five free, easy steps you can take to get things started. Do each task in the morning when you start work, and you should be good to go.

1) Check Twitter for chatter about your company (takes maybe 2 minutes): Use tools like TweetDeck or Twitter Search to monitor conversations about your company in real-time. To check once a day, set up an RSS feed for a specific Twitter Search to go straight to your Google Reader. Do this by clicking the little RSS icon after you complete a search. Now, ongoing search results will be sent to your reader.

2) Scan Google Alerts (should take about 1.5 minutes): Check your Google Alerts for your company name, products, executives or brand terms. To set this up, enter your search terms and select to receive updates as they happen or once daily. Now, when people blog about your products, an alert will be sent to your inbox. You can read the articles and respond right away!

3) Check Facebook stats (should take about 1 minute): Visit your Company Page's Facebook Insights. This can be found by clicking "more" under the page's main photo. Scan your fans and page views count. If you are a member of a group, check to see if any new discussions started.

4) Answer Industry-related LinkedIn questions (should take about 3 minutes): Search for questions on LinkedIn that you or members of your company can answer. You can set up an RSS feed for specific question categories to go to your Google Reader as well. When you find a relevant question, respond and include a link to your website.

5) Use Google Reader to check Flickr, Delicious, Digg and others (should take about 2.5 minutes): Also set up RSS feeds for searches on your company name and industry terms in other social media sites. Similar to monitoring LinkedIn and Twitter, your Reader will serve as a great place to centralize your other searches too!

So, whether you own a bed and breakfast or are the temporary inn sitters paying attention to social media is very important.

Lynda and Howard Lerner
Inn Caring
www.inncaring.com

Saturday, February 6, 2010

What Can A Burned Out Innkeeper Do?

When you are burned out by the demands of your chosen innkeeping profession and feel overwhelmed by the many hats you are required to wear as a bed and breakfast or other lodging property owner or manager, let a professional Interim Innkeeper or Inn Sitter step in and give you some much needed rest. Renew that freshness you once had by allowing yourself the down-time you deserve, and require, to give a genuine welcome to your guests. How can you pamper your guests and give them a sense of peace and relaxation if you need that very thing yourself ?

Interim innkeepers or inn sitters will run your bed and breakfast or other lodging facility your way. Their mission is to ensure that your inn continues to operate at the same standard of excellence that you provide when you are there. You can feel comfortable leaving your property in the care of experienced, trustworthy professional interim innkeepers or innsitters.

These professionals will continue to answer your phone. They will be there to take that reservation for next month or maybe even next year. Why miss out on short term and long term revenue? There is no need to give that guest to your competition if you have hired an interim innkeeper or inn sitter to continue running your lodging operation.

Most Basic Daily Inn Sitting Fees Usually Include The Following
* Check-in and check-out of guests
* Making and confirming future reservations
* Concierge service for your guests
* Breakfast Preparation and service (including clean up)
* Limited outdoor services - sweeping porches, cleaning patio furniture, watering plants & lawns
* Credit card processing, deposits, etc.
* Innsitter Reports-activities presented to you upon your return

For innkeepers who have no outside housekeeping staff, or may require occasional housekeeping during staff days off, there may be an additional cost.

So, don't get to the point where you don't like what you are doing because you are so tired and overwhelmed. Plan to take that time off and it doesn't have to be only during your slow time of year. It actually is more cost effective to schedule your innkeeper time off when your bed and breakfast or other lodging property is busy. There is greater income being brought in to offset the cost of having an inn sitter running your operation.

If a short vacation will not do the trick and you need to sell your facility, this can take time.  Consider hiring an Interim Innkeeper to run your facility full time acting as the manager doing everything that you normally would do.  This will allow you the time to pursue other interests, or business opportunities, while still maintaining your operation in a normal manner until a buyer can be found. 

Please contact us if you have other questions on Innkeeper Burnout

Lynda and Howard Lerner
Inn Caring
www.inncaring.com

Monday, February 1, 2010

What to do Valentine's Weekend in Colorado

As Interim Innkeepers or Inn Sitters, we still try to keep track of what is going on in our own backyard even if we happen to be staying and taking care of  another B&B in different part of the country.  Having been former owners and innkeepers of a bed and breakfast in the Colorado Springs area, we have first hand knowledge of some interesting events which take place. 

So if you are trying to stay close to home and keep your costs under control,  try this staycation in the Colorado Springs area over Valentine's Weekend.  You can either visit for the day or plan on staying overnight, at one of the many bed and breakfast or other lodging facilities in either Colorado Springs or Manitou Springs.  

The event will take place in Manitou Springs, just a few miles from downtown Colorado Springs.  You can be part of the Carnival Parade and Mardi Gras celebration on February 13th!  There will be a Mumbo Gumbo Cook-off with fabulous chefs competing with their secret recipes starting at 8:00am in Soda Springs Park.  Starting at 11:00am, following the judging, the public can purchase tastings of the gumbo for a nominal cost.  A Mardi Gras Carnival Parade through Downtown Manitou Springs will follow the cook-off at 12:00 noon.

After the parade, you can visit any number of restaurants along Manitou Avenue.   However, one of the best kept secrets for non-locals is the Keg Lounge Bar & Grill.  Located at 730 Manitou Ave. they have been at this location for over 25 years and are family friendly. 

They are home to the "Best Buffalo Burger and Famous Berry Salad".  What is really neat to view is the collection of patches from Law Enforcement, Fire, Rescue departments brought or sent in by patrons from throughout the United States.  There are even some international patches.  As a patch collector, I can appreciate all the patches all over the walls even if my collection is totally different.

The food is wonderful, as well as priced right, plus the service is exceptional.  However, don't plan on paying by credit card - cash only.  If you are desperate, they do have an ATM machine to help you out. 

Lynda & Howard Lerner
Inn Caring
www.inncaring.com